At hairandfashionuk, our returns policy is simple

  1. In the event that you are not satisfied with your purchase, please contact us by email within 48 hours of receipt. Once we confirm your returns email, then we would ask that you send the item back immediately. Please ensure that the item(s) is unused, uncut and in the original packaging. THIS IS IMPORTANT FOR THE PURCHASER
  2. Please return the original invoice with your returns. The cost of the return shipping is with the purchaser
  3. Exchanges can be made for the same item and/or a different style, however, the purchaser must pay any difference in price.
  4. If the purchaser seeks a refund, the shipping fee will be deducted from any refund. will accept responsibility (only for damaged goods or wrong item) in which case, the purchaser will receive a full refund.
  5. cannot accept responsibility for items returned through any other method than’s returns policy. Any losses will be the responsibility of the purchaser.
  6. Unless there is a quality issue with the purchase, custom items and special offers are exempt from our returns policy

Order Cancellations

  1. will charge a 5% transaction fee, should the purchaser contact us to cancel within 24 hours of payment.
  2. will charge a 15% transaction fee, should the purchaser contact us to cancel after 24 hours of payment.
  3. An order cannot be cancelled once it has been shipped to the purchaser and/or the custom process has begun